How do I add information or attachments to an existing ticket?

The easiest way is to reply to the email thread for your ticket, such as the confirmation email with your ticket number or any of our replies. Whatever you write, and any files you attach, will be added to that same ticket.

You can also sign in at support.elitechforce.com, open the ticket and add your reply there.

Helpful things to attach:

• Screenshots or photos of error messages.
• Photos of a device's label, cables or blinking lights.
• Any document or email related to the problem.

Please don't open a new ticket for the same issue. Keeping everything in one place helps us see the full picture and help you faster. And never include passwords in your messages or attachments.