Can I just send an email instead of using the portal?

Yes. Sending an email to [email protected] works just as well as the portal form. Your message automatically creates a ticket, and you'll receive a confirmation email with your ticket number.

A few tips to make email work smoothly:

• Use a clear subject line, such as "Outlook not receiving email" or "Printer offline at front desk".
• Send from the email address you want us to use to contact you. It's also the address you'll use to sign in to the portal later.
• To add information, reply to the confirmation email instead of starting a new message. That keeps everything in the same ticket.

You can also view all your tickets anytime at support.elitechforce.com.